Is Telephone Counseling Right For You ?

First of all, does it work? Studies on the effectiveness of telephone counseling indicate that it does work, according to a report published by the American Psychological Association, reprinted in Consumer Reports magazine. Even studies published as early as 1979 found telephone counseling to be effective, especially in assisting ambivalent, reluctant, or embarrassed individuals to discuss topics they were otherwise uncomfortable discussing. Clients were less guarded and inhibited when talking in a comfortable environment in which they felt at ease and anonymous. (Grumet, G. 1979. "Telephone Therapy: A Review and Case Report. American Journal of Orthopsychiatry, 49, 574-84) . Telephone counseling is not appropriate for all situations or problems; you and your therapist should discuss whether it's a good fit for you.

The advantages of telephone counseling include:

  • Available in remote locations. Geographical distance needn't be a barrier.

  • Access to specialists (Gay, Lesbian, Transgender, etc) regardless of location.

  • Convenience. Talk to your therapist from home, office, hotel, based on your needs.
  • Anonymity. Many people report they wouldn't have chosen to get help without the option of anonymous telephone services.

  • Flexible appointment times. You need not be tied to traditional office hours if evenings or weekends work best for you, and your therapist offers alternative hours for telephone sessions.

  • Can be combined with face-to-face sessions. Clients can elect to travel for periodic office sessions, supplemented with telephone contact.

  • Beneficial for clients with physical/mobility impairments.

  • Efficiency. No time spent in travel or traffic.

  • Cost Effectiveness. Telephone counseling fees are often lower than office fees.

  • Convenient payment options. Your therapist may accept payments via credit card and/or secure electronic draft directly from your checking account.

Feel free to email Sam Allen at appointments at if interested in arranging a telephone or face to face counseling session. Questions? Check the FAQ, or email info at  (address spelled out to decrease spamming- change to "@").

Copyright Samuel Allen 2003-2004